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Job Description
Job description:
We are hiring Customer Support Executives for an International Non-Voice Process. This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.
Key Responsibilities
- Handle International customers through email and chat support.
- Understand customer queries and provide appropriate resolutions.
- Communicate professionally and confidently in English.
- Provide accurate information while following process guidelines.
- Handle customer concerns with patience and a positive attitude.
- Maintain quality and productivity standards.
- Follow company policies and process requirements.
- Accurately document customer interactions and maintain records.
- Work effectively as part of a customer service team.
Candidate Requirements
- Candidates with freshers to 1 year of experience can apply.
- Good spoken English and communication skills.
- Good listening and comprehension abilities.
- Strong customer-service and interpersonal skills.
- Ability to handle customer queries professionally.
- Good problem-solving and decision-making skills.
- Comfortable working in rotational/night shifts.
- Willingness to work from the office.
- Candidates from BPO, Customer Service and International Non-Voice processes are welcome.
Benefits:
- Two rotational days off each week
- Two-way cab transportation available within a 25 km radius during night shifts
- Opportunities for professional development and career advancement
How To Apply:
Step 1: Click on Apply.
Step 2: You will be redirected to the company website.
Step 3: Click on Proceed.
Step 4: You will be redirected to our AI Bot (SRIA)
Step 5: Follow the instructions provided by the AI Bot to complete the application process.
Interview Process:
- Personal Information
- Screening Question
- Video Interview
- Assessment Test
Important Notice: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to TAHelpdesk@Sutherlandglobal.com.
Point of Contact : SRIHITHA
Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda 500089
Skills
Non VoiceChat ProcessEmail SupportBPOChatEmailInternational Non VoiceBPO Non VoiceCustomer SupportCustomer ServiceScreeningBpoVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Sutherland is an experience-led digital transformation company that stands at the forefront of delivering exceptionally engineered experiences for both customers and employees. With a mission rooted in ensuring sustained delight, Sutherland leverages over 35 years of expertise in caring for its customers' clients, consistently delivering measurable results and driving growth. The company's foundation in proprietary, AI-based products and platforms is strengthened by its robust intellectual property and a focus on automation.
As a global team of professionals, Sutherland prides itself on operational effectiveness and a strong cultural cohesion. Its commitment to clients and to each other is a testament to its collaborative ethos. The organization's dedication to innovation and excellence has established it as a leader in its field, continually pushing the boundaries of digital transformation to meet the evolving needs of businesses and consumers alike.
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