Service Engineer (Customer Support - DG Sets/Engine)
Operations Maintenance & Support
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Job Description
Kindly share your resume on sv11@svmanagement.com
Job Purpose: To provide Aftermarket support to Customers of respective geography and on time restoration of Engines / DG (Diesel Generator) sets.
Main Accountabilities
Operations
- On time restoration of engine / DG sets in coordination with respective service dealers.
- Ensure execution of AMC (Annual Maintenance contracts) as per agreement.
- Guide dealer technicians on trouble shooting. Providing Field training to dealer technicians. Handling customer complaints
- Processing dealer warranty / Free service claims, Raise online PPR (Product Performance Report) for warranty claim value
- Dealer Score Card Audit (Service Mtkg, Service Initiatives, HR initiatives, Branding)
- Dealer Parts MSL (Minimum Stock Level) Audit, Conducting Service Campaign
- Work on dealer viability improvement, Meet Customer satisfaction targets of the region. Support for warranty cost reduction.
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New Product Stabilization
- Monitor & appraise new product performances to internal teams (Program, PD, Mfg) through Product Quality Review Meetings.
- Carryout field retro-fitments and modifications to improve product performance and customer satisfaction.
Skills
Customer SupportAfter Market ServiceDG SetsCustomer ComplaintsWarranty Cost ReductionCustomer SatisfactionWarranty ClaimsOEAOperationsCustomer SatisfactionMaintenanceCustomer SupportService EngineerIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
SV MANAGEMENT CONSULTANTS is a leading and fast progressing Manpower Recruitment and Executive Search firm in Central India. SVMC was born at the epicenter of a group of qualified and experienced industry professionals in the year 2000. Since then, we have been providing our services to various sectors all over the country and become popular amongst Companies and Job seekers everywhere. Powered by a dedicated team of consultants and recruiters, we pay attention to the tiniest details in order to produce efficient employer-candidate connections. We, at SV Management, believe in constructing solid, long term relations with our clients and always surpassing expectations. We cater to positions at all levels - Freshers to Senior Executives i.e. VP, CEO/Director. At SVMC all the requirements of the Employers are fulfilled by properly scanned CVs and interviewing of Candidates. We ensure that only prospective and capable candidates are forwarded to the Employers. The SVMC team is a balance of recruiters that specialize in Technical, Commercial, HR, Insurance, Telecom, Banking, Finance and IT sectors under the leadership of Director, Mr. D.K. Shriwas, who has an industrial experience of more than 20 years. SV Management Consultants, headquartered in INDORE (M.P.), is soon branching out in all the major cities of India.
Important dates & deadlines?
Application Deadline
29 Apr 26, 05:41 PM IST
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Service Engineer (Customer Support - DG Sets/Engine)
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