Business Ops Analyst

Role Overview

Key Responsibilities

• Coordinate with Operations and Quick Commerce account teams on day-to-day requirements.
• Track orders, inventory, availability, dispatches, cancellations, and returns.
• Follow up on operational issues and ensure timely closure.
• Support new launches, promotions, and assortment changes.
• Coordinate with platform teams on day-to-day requirements.

• Maintain Quick Commerce dashboards and performance reports.
• Track sales, orders, GMV, availability, inventory, and other key metrics.
• Analyse data to identify trends, gaps, and opportunities.
• Prepare daily, weekly, and monthly reports.
• Ensure data accuracy across internal and platform reports.
• Track performance across Quick Commerce platforms and highlight key changes.

Key Requirements

• 0–1 year of experience in Business Operations, Business Analytics, Sales Operations, or a similar role.
• Strong knowledge of Excel / Google Sheets.
• Good analytical and problem-solving skills.
• Comfortable working with data, reports, and dashboards.
• Good communication and coordination skills.
• Ability to follow up with multiple teams and ensure timely closure.
• Freshers with relevant internships or project experience are welcome.
• Exposure to Quick Commerce, E-commerce, FMCG, or D2C will be an advantage.
• Familiarity with platforms such as Blinkit, Zepto, or Swiggy Instamart is a plus.

What You’ll Bring

• Strong analytical and data-driven mindset.
• Ownership and willingness to learn.
• Good attention to detail.
• Ability to work with multiple teams.
• Curiosity to understand business performance and identify opportunities.

About Sweet Karam Coffee