US Trucking - Non Voice Customer Service Process (Freight Forwarding)

The Regional Pricing US Trucking professional will be responsible for coordinating trucking operations, managing transportation pricing, monitoring shipment movements, and ensuring timely and cost-effective deliveries across the United States. The role involves coordinating with customers, vendors, carriers, and internal teams to ensure smooth transportation operations, accurate billing, and high customer satisfaction.

Key Responsibilities

• Trucking Operations Management
• Coordinate and manage daily US trucking operations, including pickup, delivery, and last-mile transportation.
• Monitor shipments from dispatch to final delivery and ensure timely execution.
• Track vehicle movements and shipment status to ensure on-time deliveries.
• Coordinate with trucking companies, carriers, vendors, and internal operations teams.
• Regional Pricing and Cost Management
• Obtain and evaluate trucking rates from carriers and transportation vendors.
• Prepare and maintain regional trucking rate sheets and pricing records.
• Ensure competitive and cost-effective transportation pricing while maintaining service quality and profitability.
• Verify transportation invoices and additional charges, including detention, demurrage, waiting time, and stop-off fees.
• Identify cost-saving opportunities and discrepancies between quoted rates and actual transportation charges.
• Customer and Vendor Coordination
• Coordinate with customers, carriers, vendors, and internal teams to ensure smooth shipment execution.
• Provide timely shipment status updates, delivery confirmations, and exception notifications.
• Resolve customer and vendor queries related to pricing, transportation schedules, and delivery status.
• Maintain effective communication with stakeholders to ensure customer satisfaction.
• Shipment Tracking and Exception Management
• Monitor shipment progress and proactively identify potential delays.
• Handle delivery delays, failed deliveries, missed appointments, and other operational issues.
• Coordinate corrective actions with carriers and vendors to minimize service disruptions.
• Escalate critical issues to the concerned team or management for timely resolution.
• Documentation and Billing
• Obtain, verify, and maintain Proof of Delivery (POD) and other transportation-related documents.
• Ensure timely collection and submission of delivery documents.
• Review carrier invoices, accessorial charges, and supporting documents for accuracy.
• Coordinate with the finance and billing teams to resolve invoice discrepancies and support timely billing.
• Reporting and Performance Monitoring
• Prepare daily shipment status reports and operational updates.
• Maintain accurate records of trucking rates, shipment costs, delivery performance, and vendor charges.
• Monitor on-time delivery performance, transportation costs, and service issues.
• Submit weekly shipment and operational performance reports.
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Required Skills and Competencies

• Knowledge of US trucking operations and transportation pricing.
• Understanding of freight forwarding, logistics, and shipment coordination.
• Strong negotiation and vendor management skills.
• Ability to analyze trucking rates, transportation costs, and additional charges.
• Proficiency in MS Excel and shipment tracking or transportation management systems.
• Strong communication, coordination, and problem-solving abilities.
• Ability to manage multiple shipments and meet time-sensitive deadlines

Interested candidate can apply on mayuri.sarode@swiftcargo.com