Marketing Intern (CRM & Retention)

About the Company - At Swish, we’re redefining food delivery by combining speed, freshness, and delight. Our innovative platform ensures your favourite snacks and beverages arrive in just 10 minutes, transforming everyday cravings into exceptional moments. Backed by top investors like Accel and industry leaders, we’re a fast-growing early-stage startup on a mission to change how people experience food.

Role Overview:

As a Marketing Intern (CRM & Retention), you will work closely with the growth team to execute targeted campaigns aimed at increasing customer engagement and reducing churn. This role offers hands-on exposure to CRM tools, customer segmentation and data analysis.

Key Responsibilities:

• Campaign Execution: Assist in the creation and execution of CRM campaigns across email, SMS, and push notifications
• Data Analysis: Analyze customer data to identify trends, segment customers, and recommend targeted retention strategies
• Customer Segmentation: Develop customer profiles based on purchase behavior, frequency, and engagement
• Performance Tracking: Monitor and report on key retention metrics, including churn rate, repeat purchase rate, and customer lifetime value
• Content Support: Collaborate with the content team to draft personalized communication for different customer segments
• Market Research: Research industry best practices and emerging CRM trends to propose innovative retention strategies

What We’re Looking For:

• Analytical Skills: Proficiency in MS Excel or Google Sheets. Experience with data analysis tools (e.g., SQL, Tableau) is a plus.
• Communication: Strong written and verbal communication skills
• Attention to Detail: Ability to handle multiple projects while maintaining accuracy and attention to detail
• Self-Starter: Comfortable working independently in a fast-paced environment

Why Join Swish?

• Gain hands-on experience in CRM and customer retention strategies
• Opportunity to contribute to impactful projects in a high-growth startup

How to Apply:

Interested candidates are requested to fill out the application form here: https://forms.gle/eeziywvQXxQbzKsR6