OpenText ECM Support & Reporting Engineer

Key Responsibilities:

• Provide end-to-end support for OpenText Content Server, including troubleshooting live reports, workflows, scan profiles, and OCC profiles.
• Work with project teams to design and develop solutions related to the Content Server application.
• Provide L2/L3 end-user support, optimize configurations, and manage application stability.
• Develop and maintain web reports, live reports, workflows, workspaces, categories, and appearances.
• Perform daily monitoring, Windows maintenance, patch applications, service restarts, and enhancements implementation.
• Support change management and conduct end-user training.
• Apply fixes for security vulnerabilities and maintain quality assurance certifications.
• Execute IT drills (tabletops, disaster recovery, HA exercises).
• Support SSRS reports, backend stored procedures, functions, and views for data retrieval from Content Server.
• Optimize Content Server schema-related SQL statements to improve query and report performance.
• Support bulk tools (Object importer/exporter) and OpenText Extended ECM for SAP module.
• Support custom .NET applications integrating third-party tools with Content Server.
• Manage REST API / SOAP integrations and handle SSL certificates and system user password renewals.
• Perform problem management, RCA, and fixes for recurring incidents.

Qualifications Required:

• Mandatory Skills:
• OpenText Content Server (hands-on experience)
• Good To Have Skills:
• Experience with Extended ECM for SAP module
• SQL Server Reporting Services (SSRS)
• .NET application support for integration

- Knowledge of REST API / SOAP integrations,