Helpdesk Executive -Worli

Job Responsibilities:

• Attend to residents' complaints and queries over calls and other communication channels.
• Register, track and assign complaints to the concerned departments.
• Follow up with housekeeping, maintenance, security and other teams to ensure timely resolution.
• Prepare and maintain daily and monthly complaint MIS reports.
• Handle resident/client relationships and ensure professional communication.
• Coordinate with vendors and internal facility management teams.
• Monitor complaint status, pending issues and service quality.
• Support facility operations and ensure compliance with health, safety and service standards.

Candidate Requirements:

• Graduate or Diploma in Hotel Management preferred.
• Experience in a helpdesk, customer service, front office or facilities management role preferred.
• Residential society, premium residential complex, hotel or property management experience will be an advantage.
• Good verbal and written communication skills.
• Basic to good MS Excel and MS Office knowledge.
• Strong coordination, problem-solving and complaint-handling skills.
• Must be comfortable working 6 days a week with a rotational weekly off.