SymphonyAI - Senior Project Manager - Professional Services Domain

Introduction:
SymphonyAI Financial Services is a leading provider of advanced AI-driven solutions for financial crime and compliance management. Our cutting-edge technology leverages artificial intelligence to deliver actionable insights, enhance decision-making, and drive operational efficiency. We are seeking an experienced Project Manager to deliver strategic value for our blue-chip financial services customers. You will shape, mobilize, plan, and lead programs of work that support mission-critical business and customer objectives in the financial crime domain. This is a client-facing, high-impact role with significant responsibility for relationship management, innovation, and project execution.
Key Responsibilities:
- Act as the primary point of contact for clients throughout the project lifecycle.
- Develop and nurture long-term relationships with clients, understanding their business needs and objectives.
- Ensure client satisfaction by addressing concerns and providing strategic solutions.
- Oversee the planning, execution, and delivery of SaaS and On-premise software projects to meet client expectations and business goals.
- Lead project teams to innovate and implement AI-powered solutions that enhance value for clients.
- Identify opportunities for process improvements, upselling, cross-selling, and revenue growth through effective project management strategies.
- Foster an environment of creativity and innovation within the project team.
- Stay up-to-date with trends in SaaS technologies and the financial services domain to drive project success.
- Develop project strategies aligned with business innovation goals.

- Achieve or surpass revenue targets set for the project portfolio.
- Ensure projects are delivered on time, within scope and budget, to high-quality standards.
- Meet or exceed project milestones and deadlines, with continuous improvement focus.
- Monitor and manage project budgets and profitability, implementing cost-saving measures as needed.
- Maintain accurate and timely project documentation and reporting.
- Build strong relationships with senior client stakeholders and subject matter experts.
- Present to clients, run demonstrations, and design solutions tailored to client requirements.
Required Skills & Qualifications:
- Bachelors degree or equivalent practical experience.
- At least 10 years of related experience in project management.
- Formal Project Management accreditation (PMP and/or PRINCE required).
- Strong experience in managing client relationships, preferably in the SaaS industry.
- Proven track record of delivering large, complex, successful SaaS projects ($5m+ value), on time and within budget.
- Expert-level proficiency with MS Project and strong financial management skills.
- Experience migrating clients and software from on-premises solutions to SaaS.
- Demonstrated leadership in cross-functional teams.
- Excellent communication and interpersonal skills.
- Ability to think creatively and implement innovative solutions in project management.
- Familiarity with the latest SaaS platforms and technologies.
- AI experience and hands-on usage.
Preferred Skills & Qualifications:
- Experience in the financial crime domain.
- Experience with both SaaS and on-premise software projects.
- Experience in the financial services industry.
Diversity & Inclusion Statement:
We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.