Ecommerce Supply Chain Manager

Senior Supply Chain Manager

Location: New Delhi, India

Function: Supply Chain & Operations

Experience: 12 years

CTC: 10-12 LPA

About the Company

We are the parent company of two fast-growing consumer electronics brands, Syvo and

Tygot, specializing in camera accessories and related electronics. Our products are sold

• across leading e-commerce platforms including Amazon, Flipkart, Zepto, and Blinkit. As
• we continue to scale rapidly, we are building a strong operations leadership team to drive
• efficiency, reliability, and customer experience across our supply chain.

Role Overview

• The Senior Supply Chain Manager will own end-to-end supply chain and fulfilment
• operations, including demand planning, inventory management, warehousing, procurement
• coordination, and logistics. This is a high-ownership leadership role requiring strong
• analytical thinking, execution excellence, and the ability to scale operations in a fast-paced
• e-commerce environment.
• The role will work closely with cross-functional teams to ensure optimal product availability,
• cost efficiency, and on-time customer delivery while building robust, scalable processes.

Key Responsibilities

1. Supply Chain Strategy & Planning

• Design and execute supply chain strategies aligned with business growth and
• marketplace expansion.
• Lead demand forecasting using historical sales data, marketing inputs, seasonality,
• and product launch plans.
• Optimize inventory levels to balance service levels, working capital, and
• obsolescence risk.
• Manage supplier and vendor relationships, including negotiations, performance
• evaluation, and compliance.
• Drive procurement planning and ensure timely replenishment across SKUs and
• channels.

2. Warehouse & Fulfilment Operations

• Oversee end-to-end warehouse operations including inbound receiving, storage,
• picking, packing, dispatch, and returns.
• Implement strong inventory control systems, cycle counts, and discrepancy
• resolution processes.
• Improve warehouse layout, manpower planning, productivity, and throughput.
• Ensure adherence to safety standards, infrastructure upkeep, and operational
• compliance.
• Continuously improve order accuracy, fulfilment speed, and overall operational
• efficiency.

3. Logistics & Distribution

• Manage inbound and outbound logistics through courier partners and 3PL service
• providers.
• Track and improve key logistics KPIs including delivery TAT, delay rate, RTO %, and
• customer SLA adherence.
• Own reverse logistics, including returns, warranty replacements, refurbishments, and
• quality checks.
• Drive logistics cost optimization through vendor negotiation, routing efficiency, and
• process improvements.

4. Team Leadership & Performance Management

• Build, lead, and mentor warehouse and supply chain teams.
• Define, track, and improve KPIs such as order fulfilment rate, inventory accuracy,
• cost per shipment, and turnaround time.
• Prepare regular MIS and dashboards for leadership with actionable insights.
• Train teams on SOPs, systems (WMS/ERP), and best operational practices.
• Lead continuous improvement and cost-reduction initiatives across the supply chain.

5. Cross-Functional Collaboration

• Partner with marketing, product, procurement, finance, and customer service teams
• to align supply chain plans.
• Support new product launches, promotional campaigns, and peak-sale readiness.
• Work closely with customer service teams to resolve fulfilment, delivery, and return
• escalations.

Required Qualifications

• MBA Degree in Supply Chain Management, Logistics, Operations, or a related
• discipline.
• 12 years of experience in supply chain, warehousing, and fulfilment operations,
• preferably in e-commerce.
• Strong hands-on experience in inventory management, warehouse operations, and
• logistics.
• Proven experience managing 3PLs, courier partners, and multi-SKU product
• categories.
• Proficiency with WMS/ERP systems and strong data-driven decision-making ability.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a high-growth, fast-paced environment with large transaction
• volumes.

Preferred Qualifications

• Experience in consumer electronics or fast-moving consumer goods.
• Strong understanding of Indian logistics regulations, GST invoicing, packaging
• norms, and statutory compliance.
• Experience setting up or scaling warehouses and fulfilment centers.
• Exposure to automation, process digitization, or supply chain optimization tools.

What We Offer

• Opportunity to lead and shape the supply chain for fast-growing consumer
• electronics brands.
• High ownership across inventory, warehousing, logistics, and vendor management.
• Collaborative, execution-focused work culture with strong growth opportunities.
• Competitive compensation with performance-linked incentives.