CRM And Program Manager - Retention

CRM and Program Manager - Retention

Location: HSR Layout, Bangalore

Work Mode: 6 days working including Sundays

Shift: 9 hours shift

What you'll own

• CRM across WhatsApp, email, push, and in-app: journeys, segmentation, campaigns
• CRM reporting: weekly dashboards on engagement, churn, renewals and campaign performance
• Experiments: design, run and read A/B tests on messaging, timing, offers and journeys
• Program management for retention initiatives: run point across product, ops and tech

What we're looking for

• 2 - 5 years in CRM / lifecycle / retention, ideally in D2C
• Hands-on with CRM tools (WebEngage, MoEngage, CleverTap or similar)
• Comfortable with data: SQL or Excel/Sheets, and reading experiment results

Heads-up before you apply

• 6-day role with Sunday working
• Hours can be irregular
• In return: fast-growing team, direct ownership, and real headroom to grow into a lead role