Guest Services Executive

Job description / Role

• Welcome and professionally receive customers, visitors, partners, VIP guests, and other stakeholders visiting TAG Dynamics.
• Manage the guest experience from arrival through departure, ensuring visitors are welcomed, informed, and appropriately supported.
• Understand guest requirements and proactively provide assistance to create a positive and professional customer experience.
• Coordinate customer and visitor arrangements, including meeting rooms, refreshments, visitor access, schedules, and other hospitality requirements.
• Coordinate with internal teams to ensure customer visits and meetings are properly prepared and supported.
• Support VIP and high-profile customer visits, including coordinating specific guest requirements and ensuring appropriate attention to detail.
• Assist with showroom tours, customer demonstrations, meetings, and presentations as required.
• Coordinate with the Barista to ensure timely and appropriate beverage and refreshment service for customers and visitors.
• Maintain accurate visitor records and relevant information relating to customer visits.
• Assist with meeting room schedules, bookings, setup requirements, and general presentation of customer-facing areas.
• Support customer-facing events, exhibitions, meetings, and other activities organized by TAG Dynamics when required.
• Provide temporary support to the Receptionist during scheduled breaks or when short-term reception coverage is required.
• Assist with basic reception activities when required, including welcoming visitors, answering incoming calls, and directing visitors or inquiries to the appropriate person.
• Maintain a professional, welcoming, and service-oriented approach when interacting with customers and visitors.
• Handle guest and visitor information with appropriate discretion and confidentiality.
• Support the wider Customer Experience and Marketing teams with customer-facing activities as required.

• Education: High school diploma or equivalent. Hospitality, customer service, business administration, or related qualification is an advantage.
• Training: Customer service or hospitality training preferred.
• Guest relations or front office training is an advantage.
• Training in visitor management, professional etiquette, or corporate hospitality is an advantage.
• Experience: Previous experience in customer service, hospitality, guest relations, front office, corporate hospitality, aviation, hotel, luxury service, or a similar customer-facing environment.
• Experience dealing directly with customers, visitors, senior executives, VIPs, or corporate guests is preferred.
• Experience coordinating meetings, visits, events, or hospitality requirements is an advantage.
• Experience in a customer-facing role where understanding customer needs and delivering a positive experience is important.
• Other: English is mandatory.
• Arabic is an advantage.
• Female candidate preferred for this customer-facing hospitality role.
• Professional, polished, and well-presented appearance.
• Strong customer service, interpersonal, and communication skills.
• Strong understanding of professional hospitality and customer expectations.
• Ability to anticipate customer needs and respond appropriately.
• Confident and comfortable interacting with senior executives, VIPs, international customers, and other stakeholders.
• Strong organizational skills and attention to detail.
• Discreet and trustworthy when handling customer and visitor information.
• Ability to remain calm, professional, and responsive during busy periods.
• Ability to work independently while coordinating effectively with the wider Customer Experience team.

About the Company

Established in 2009, and operating with extensive defense industry expertise, TAG Dynamics is a leader in designing, engineering and manufacturing custom armored and non-armored vehicles for a diverse clientele, including individuals, businesses, law enforcement agencies, military organizations, and governments worldwide.

Our commitment to excellence is evident through our certified manufacturing facilities, service centers, and extensive client base spanning across more than 60 countries. This global presence empowers us to effectively compete in terms of pricing, quality, and delivery efficiency.

Our dedication to quality is unwavering, as showcased by our numerous ballistic and blast certifications from renowned laboratories across the globe. Notably, we were the first company in the world to achieve VPAM Edition 3 - VR7 certification on the Land Cruiser 300, marking a significant milestone in our history.

At TAG Dynamics, we value our clients and their business, striving to exceed their expectations with every vehicle we produce.