Senior IT Engineer

Job description / Role

1. IT Infrastructure and Network Management

• Manage, configure, and maintain network infrastructure, including LAN, WAN, Wi-Fi, switches, routers, and UniFi network systems.
• Administer and maintain firewalls, including security rules, VPN configurations, access policies, and network monitoring.
• Monitor network performance, troubleshoot connectivity issues, and ensure reliable network availability across office and production facilities.
• Manage network segmentation, VLANs, IP addressing, and network access controls.
• Identify network vulnerabilities and implement improvements to enhance security and performance.

2. Server, Virtualization and Storage Management

• Manage and maintain physical servers, VMware ESXi environments, virtual machines (VMs), and associated server infrastructure.
• Monitor server performance, resource utilization, system availability, and hardware health.
• Administer storage systems, including NAS/SAN, shared storage, capacity planning, and access permissions.
• Manage server operating systems, system updates, patches, and configuration changes.
• Troubleshoot server, virtualization, and storage-related issues to minimize operational downtime.

3. Backup, Cloud and Disaster Recovery

• Manage cloud backup solutions, server backups, and data protection systems.
• Administer Google Workspace, including user accounts, email services, access permissions, and organizational settings.
• Monitor backup schedules, verify backup completion, and conduct periodic data restoration tests.
• Develop and maintain backup, disaster recovery, and business continuity procedures.
• Ensure critical business data and systems can be recovered in the event of hardware failure, cyber incidents, or unexpected disruptions.

4. Cybersecurity and IT Security Management

• Implement and maintain IT security measures to protect organizational networks, systems, and business information.
• Manage firewall policies, endpoint protection, antivirus solutions, VPN access, and security configurations.
• Monitor security alerts, investigate suspicious activities, and coordinate responses to cybersecurity incidents.
• Manage user access rights, privileged accounts, password policies, and authentication controls.
• Conduct regular security assessments and recommend corrective actions to address identified vulnerabilities.

5. CCTV, Biometric and Physical Security Systems

• Manage and maintain CCTV infrastructure, including cameras, Network Video Recorders (NVRs), recording systems, and remote monitoring access.
• Maintain biometric attendance systems, access control devices, and associated software.
• Troubleshoot hardware, connectivity, recording, synchronization, and access-related issues.
• Coordinate with security teams and external vendors for system maintenance, upgrades, and technical support.
• Ensure the availability and proper functioning of surveillance and access control systems.

6. Telephony and Communication Systems

• Manage and maintain Avaya IP telephony infrastructure, including IP phones, extensions, call routing, and system configurations.
• Troubleshoot telephony issues and ensure reliable internal and external communication.
• Manage user extensions, telephone access, and communication system configurations.
• Coordinate with service providers and vendors for maintenance, upgrades, and technical issue resolution.

7. IT Asset and End-User Support

• Manage IT hardware and software assets, including computers, laptops, printers, network equipment, licenses, and peripherals.
• Maintain accurate IT asset registers, allocation records, warranties, and software licensing documentation.
• Provide senior-level technical support and troubleshooting for employees across office and manufacturing environments.
• Manage user onboarding and offboarding, including account creation, access allocation, equipment issuance, and access revocation.
• Ensure timely resolution of IT incidents and service requests.

8. IT Projects, Vendor and Technical Management

• Plan and implement IT infrastructure upgrades, system improvements, integrations, and technology projects.
• Evaluate technical requirements and recommend suitable IT solutions based on organizational needs.
• Coordinate with external IT vendors, service providers, and contractors for support, maintenance, and implementation activities.
• Monitor vendor performance, service delivery, and compliance with agreed technical requirements.
• Support IT budgeting, infrastructure planning, and technology procurement through technical assessments and recommendations.

9. IT Documentation, Monitoring and Compliance

• Maintain updated IT infrastructure documentation, including network diagrams, server configurations, IP registers, and system inventories.
• Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and IT maintenance records.
• Monitor infrastructure health, system availability, backup status, and incident trends.
• Maintain records of IT incidents, changes, maintenance activities, and corrective actions.
• Support internal audits and ensure IT practices comply with applicable company policies and information security requirements.

10. Technical Leadership and Continuous Improvement

• Provide technical guidance and support to junior IT staff and other team members.
• Establish consistent IT support practices, troubleshooting standards, and infrastructure maintenance procedures.
• Identify recurring technical issues and implement preventive measures to reduce system failures and downtime.
• Recommend improvements to infrastructure reliability, cybersecurity, system performance, and operational efficiency.
• Promote effective IT service delivery and continuous improvement across the organization.

Education:

• Bachelors Degree in Information Technology, Computer Science, Computer Engineering, Network Engineering, or a related technical field.
• Relevant professional certifications in networking, cybersecurity, virtualization, or server administration are preferred.

Training:

• Training or certification in network administration, firewall management, VMware virtualization, server administration, and cybersecurity.
• Knowledge of IT service management (ITIL), information security, and disaster recovery practices is preferred.
• Training in data backup, cloud administration, and infrastructure monitoring is an advantage.

Experience:

• 10+ years of relevant IT infrastructure and systems administration experience, preferably in manufacturing, industrial, or multi-site environments.
• Hands-on experience managing firewalls, UniFi network infrastructure, LAN/WAN, switches, routers, and VPN configurations.
• Practical experience with VMware ESXi, virtual machines, physical servers, and NAS/SAN storage systems.
• Experience administering Google Workspace, cloud backup solutions, and data recovery procedures.
• Working knowledge of CCTV, biometric attendance and access control systems, and Avaya telephony.
• Proven experience in IT troubleshooting, cybersecurity, infrastructure maintenance, and vendor coordination.

About the Company

Established in 2009, and operating with extensive defense industry expertise, TAG Dynamics is a leader in designing, engineering and manufacturing custom armored and non-armored vehicles for a diverse clientele, including individuals, businesses, law enforcement agencies, military organizations, and governments worldwide.

Our commitment to excellence is evident through our certified manufacturing facilities, service centers, and extensive client base spanning across more than 60 countries. This global presence empowers us to effectively compete in terms of pricing, quality, and delivery efficiency.

Our dedication to quality is unwavering, as showcased by our numerous ballistic and blast certifications from renowned laboratories across the globe. Notably, we were the first company in the world to achieve VPAM Edition 3 - VR7 certification on the Land Cruiser 300, marking a significant milestone in our history.

At TAG Dynamics, we value our clients and their business, striving to exceed their expectations with every vehicle we produce.