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Job Description
Role Summary:
As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.
Whats On Your Plate:
Partner Relationship Management:
Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
Data-Driven Consulting:
Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
Share actionable recommendations based on performance metrics to drive revenue and efficiency.
Conduct regular business reviews to align on results, opportunities, and growth plans.
Account Growth & Optimization:
Identify growth opportunities within the portfolio upsell services, suggest cross-promotions, and improve partner performance.
Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
Cross-Functional Collaboration:
Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
Contract Management & Compliance:
Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.Qualifications
Skills
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About Company
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region. Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less! Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. In 2020 alone, we facilitated the donation of well over 340,000 meals, and 44,000 medicine donations to those in need, as well as donated over 1.3million euros to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
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