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Job Description
As a Sr. Specialist Strategic Accounts & Partnerships - MENA you will work within the regional business team at talabat. This team manages talabat s enterprise business strategy & manages relationships with the largest regional partners across 8 markets.
We are looking for a sharp, hands-on generalist to support talabat s regional strategic accounts team with data-driven insights, engaging presentations, and operational efficiency. This role is perfect for someone who thrives in high-pressure environments, simplifying data into clear narratives and can seamlessly manage multiple moving parts across functions. You will be closely involved with portfolio management, heavy analytics, top-down problem-solving, and stakeholder management.
Responsibilities:
1. Insight & Strategy Execution
- Analyze large, varied datasets (business, marketing, operational) to extract trends, flag early signals, and generate actionable insights.
- Own the development and delivery of quarterly and annual partner reviews, using deep analytics and clear, recommendation-led visual storytelling.
- Proactively surface growth opportunities and risks; collaborate with legal and finance to address contract blockers and drive solutions.
2. Partner Experience & Growth
- Own tracking of partner investments and volumes in line with commercial agreements, ensuring performance is transparent and on target.
- Work closely with account managers and marketing teams to drive campaign planning across markets, to deliver measurable impact for vendor partners, especially for high-priority or exclusive vendors.
- Assist in resolution of POS and operational issues across functions in a timely, structured way to ensure partner satisfaction.
- Improve Vendor NPS by addressing gaps beyond day-to-day KAM interactions and establishing frictionless communication, fast resolutions, and high trust with partners.
3. Multi-Stakeholder Program Management
- Build strong relationships with KAMs and partner stakeholders; travel regularly to drive market-specific planning and execution.
- Manage multiple concurrent workstreams across functions (sales, marketing, finance, ops, legal etc) and all talabat markets, while keeping timelines, stakeholders, and partner outcomes on track.Qualifications
Skills
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About Company
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region. Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less! Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. In 2020 alone, we facilitated the donation of well over 340,000 meals, and 44,000 medicine donations to those in need, as well as donated over 1.3million euros to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
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