Chat Support Associate | International BPO (Hyderabad)
Operations Maintenance & Support
Posted: 1 week ago
Posted: 1 week ago
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Job Description
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Job Description
- Chat Support Associate | International BPO (Hyderabad)
- Company: Talent Acquaintance
- Job Location: Hyderabad, Telangana, India
- Employment Type: Full-time
- Roles and Responsibility
- Respond to customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to enhance customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.
- Job Requirements
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and manage multiple chats simultaneously.
- Strong problem-solving and critical thinking skills.
- Proficient in using computer applications and software.
- Ability to adapt to changing processes and procedures.
- Solid attention to detail and ability to maintain accuracy. .
Skills
BpoWrittenCritical Thinking SkillsAttention To DetailVerbal Communication SkillsProblemsolving SkillsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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