Non Voice Associate || International BPO (Hyderabad)

Talent acquaintance
Department Icon Operations Maintenance & Support
Posted: 1 week ago
0-4 years
Hyderabad
Operations Maintenance & Support
work from office
Full Time
Closes 1 Jan 2027
Posted: 1 week ago
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Job Description
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Job Description

  • Non Voice Associate || International BPO (Hyderabad)
  • Company: Talent Acquaintance
  • Job Location: Hyderabad, Telangana, India
  • Employment Type: Full-time
  • Roles and Responsibility
  • Provide top-notch technical support to customers via phone, email, or chat.
  • Troubleshoot and resolve complex technical issues efficiently.
  • Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
  • Develop and maintain comprehensive knowledge of products and services.
  • Identify and escalate potential issues to senior management when necessary.
  • Continuously update knowledge base articles to ensure accuracy and relevance.
  • Job Requirements
  • Strong understanding of technical concepts and principles.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency in using computer applications and software.
  • Robust analytical and troubleshooting skills.
  • Experience working in an international BPO setting is preferred. .

Skills

BpoTroubleshootingTechnical SupportProblemsolving SkillsComputer Applications

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