Customer Care Executive

About the Role

We are hiring Customer Support Executives for a leading global logistics and transportation organization. The role involves assisting US-based customers with shipment-related queries, booking requests, account setup, quotations, and shipment tracking.

The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to resolve queries efficiently while maintaining high standards of service quality and compliance.

To apply, Call/WhatsApp HR Gufran at 8448837992

Key Responsibilities

• Handle inbound calls from US-based customers regarding shipment bookings, account setup, quotations, and shipment status.
• Provide end-to-end customer support and ensure a smooth, professional customer experience.
• Assist customers with booking requests, account creation, and basic onboarding procedures.
• Resolve customer queries, complaints, and service-related issues with a focus on first-call resolution.
• Track customer cases and ensure timely follow-ups and closures within defined Service Level Agreements (SLAs).
• Maintain accurate documentation and adhere to established processes, compliance requirements, and quality standards.
• Identify potential service failures and take proactive steps to minimize recurring issues.
• Escalate complex or critical cases to the appropriate teams whenever required.
• Coordinate with cross-functional teams to ensure effective and timely resolution of customer concerns.
• Meet defined quality, productivity, and customer satisfaction targets.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• 6 Months of international voice experience
• Ability to communicate confidently with US-based customers over the phone.
• Prior experience in customer service or customer support is preferred, particularly in a voice-based process.
• Strong customer-handling skills, empathy, and a problem-solving mindset.
• Ability to manage multiple customer queries while ensuring timely resolution and follow-ups.
• Good attention to detail and a strong understanding of process compliance.
• Comfortable working in a fast-paced, target-driven environment.
• Basic proficiency in MS Office, CRM tools, and computer applications.
• Ability to learn new systems and collaborate effectively with team members.

What We Offer

• Competitive remuneration package.
• Supportive, inclusive, and professional work environment.
• Learning and development opportunities.
• Guidance and mentorship from experienced professionals.
• Opportunities to develop customer service, communication, and problem-solving skills.
• Exposure to global customer support operations and cross-functional collaboration.

Equal Opportunity Statement

We welcome applicants from diverse backgrounds and are committed to providing a fair, respectful, and inclusive working environment. Candidates who demonstrate the required communication skills, customer focus, and willingness to learn are encouraged to apply.