Customer Care Executive - Jaipur

We are hiring Customer Service Executives for a reputed Multinational Company in Jaipur.

To appy, Call HR Abhishek at 9910015267

The role involves interacting with international customers, understanding their concerns, providing accurate resolutions, and ensuring a high-quality customer experience.

If you have excellent English communication skills, a customer-first approach, and strong problem-solving abilities, this could be an excellent opportunity to build your career with an MNC.

Key Responsibilities

• Handle customer queries through voice/chat/email, depending on the process.
• Understand customer concerns and provide appropriate resolutions.
• Maintain professional and courteous communication with customers.
• Ensure high levels of Customer Satisfaction (CSAT) and service quality.
• Accurately document customer interactions in the CRM/system.
• Follow company policies, process guidelines and quality standards.
• Meet defined productivity, quality and customer-service targets.
• Escalate complex issues to the appropriate team whenever required.
• Maintain a positive and professional customer experience throughout every interaction.

Eligibility Criteria

• Graduates / Undergraduates can apply, depending on process requirements.
• Freshers and candidates with prior customer service/BPO experience are welcome.
• Excellent verbal and written English communication skills.
• Good listening and interpersonal skills.
• Strong problem-solving and customer-handling abilities.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts, for international processes.
• Candidates should be comfortable working from the Jaipur office.

What We Offer

• Opportunity to work with a reputed MNC.
• Attractive salary package.
• Performance-based incentives, wherever applicable.
• Structured training and onboarding.
• International customer-service exposure.
• Opportunities for career growth into Quality, Training, SME and Team Leadership roles.
• Employee benefits as per company policy.
• Transport/cab facility may be available for eligible shifts/processes.