Assistant General Manager - Sales/P&L - Retail

Detailed Responsibilities:

• Be in charge of making every Business Manager, sales and design team successful, and ensuring every client gets the best experience.
• This role thrives on sales and revenue targets - you will lead the teams effort to achieve the sales target.
• Prospect relentlessly to build pipeline and build strong relationships with prospects.
• Own the experience we give every prospective customer from the first time they interact with us.
• Develop and execute a strategic plan for the 3 showrooms / offline business unit and document and distribute competitive information.
• You will lead, coach, and mentor your unit of designers, as enabling the team to perform, grow, and flourish is a direct indication of the effort you have built-in, and any improvements with this team will be attributed to your achievement.

Design Output:

• NPS / Net Promoter Score - This score indicates our promise to the customer. You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale).
• Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production, and since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers.
• As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface.
• You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements.
• You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met.

People / Team Management:

• Hiring and developing great talent is an integral part of this role, and this leadership role will include constantly coaching/mentoring the internal team and reiterating the companys values across the team.

Expertise and Qualifications:

• MBA from reputed institutes preferred.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Exposure to having built teams is an advantage.
• Ability to multitask, prioritize, and manage time effectively.
• The work location will be a showroom.
• Saturdays and Sundays will be working.
• Tuesdays will be weekly off.