National Key Account Manager - Q-commerce Segment - FMCG

Key Responsibilities:

1. Business Management & Growth

• Develop strategic business plans for each platform and drive execution aligned with growth outcomes
• Build and strengthen relationships with category managers and platform leadership teams

2. Assortment, Listings & Content Management

• Drive new product listings, catalogue hygiene, and assortment optimization
• Ensure accurate product content, images, keywords, and taxonomy for improved visibility
• Identify assortment gaps and propose solutions based on consumer and platform data

3. Promotions & Visibility Planning

• Plan and execute platform promotions, banner ads, brand stores, and visibility investments
• Monitor performance of promotions and optimize spends for maximum ROI
• Coordinate with marketing teams for performance marketing and platform-led campaigns

4. Demand Forecasting & Supply Coordination

• Work closely with supply chain teams to maintain optimal stock availability
• Ensure high fill rates, low cancellations, and smooth order flow during peak events
• Track stock levels and manage replenishment plans with warehouses

5. Data Analytics & Performance Tracking

• Analyse sales trends, consumer behaviour, competition, and platform insights
• Prepare dashboards covering GMV, contribution margins, visibility ROI, and platform scorecards
• Recommend corrective actions and growth opportunities based on data-driven insights

6. Commercials & Negotiations

• Manage claims, payments, agreements, and overall financial hygiene

7. Cross-Functional Collaboration

• Work with supply chain, finance, category, marketing, and R&D teams for seamless execution
• Drive successful new launches on Q-commerce platforms through coordinated planning

Other Requirements:

• Strong experience in managing Q-commerce / E-commerce platforms (mandatory)
• Excellent communication and negotiation skills
• Highly analytical with proficiency in Excel, dashboards, and platform analytics
• Understanding of e-commerce operations, fulfilment cycles, and promotional mechanics
• Ability to influence internal and external stakeholders
• Strong ownership, agility, and problem-solving skills