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Job Description
Communication Skills: Exceptional verbal and written communication skills to interact clearly and effectively with customers.
Empathy and Patience: Ability to listen carefully and respond with understanding, even in challenging situations.
Problem-Solving: Strong analytical skills to identify root causes of issues and develop appropriate solutions.
Customer-Focused Attitude: A genuine passion for helping customers and improving their experience.
Technical Proficiency: Comfortable using CRM software, Microsoft Office, and other customer service tools.
Organizational Skills: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
Adaptability: Flexible and able to work in a fast-paced environment, adjusting to changing priorities.
Team Player: Collaborative approach with the ability to work well within a team.
Sales Acumen: Basic knowledge of sales principles and techniques to identify upselling opportunities.
Key Responsibilities
1. Handling Inbound and Outbound Calls
Receive customer calls professionally and respond to queries with clarity and courtesy.
Make outbound calls for sales, feedback, reminders, surveys, lead generation, or service follow-up.
Ensure timely call handling and maintain minimum call duration standards.
2. Customer Service and Support
Understand customer needs and provide accurate information regarding products, services, billing, delivery, or support-related issues.
Assist in resolving complaints, troubleshooting issues, and escalating complex cases to the appropriate department.
Maintain a polite and professional tone at all times, even with difficult or irate customers.
3. Data Entry and CRM Updates
Update customer details, call status, and remarks in the system (CRM or spreadsheet) after every call.
Maintain accurate call logs and follow-up records for future reference.
Ensure all interactions are recorded and comply with company policies.
4. Achieving Targets and KPIs
Meet or exceed daily/weekly call targets as assigned (number of calls, lead conversions, sales closures, etc.).
Maintain high levels of first-call resolution, customer satisfaction (CSAT), and productivity.
Adhere to quality standards and participate in call audits, feedback sessions, and training programs.
5. Communication and Coordination
Coordinate with team leaders and supervisors for case escalations or customer follow-up.
Collaborate with internal departments (sales, technical support, logistics, etc.) for quick issue resolution.
Attend daily briefings, training sessions, and performance reviews as required.
More information about this BPO Telecaller Job
Please go through the below FAQs to get all answers related to the given BPO Telecaller job
- What are the job requirements to apply for this BPO Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an BPO Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Telecaller position?
- Ans: There are immediate 1 job openings for BPO Telecaller in our Organisation.
Skills
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