Practice Lead - Strategic Client Engagements

Practice Lead - Strategic Client Engagements

Location: Delhi NCR

This role is responsible for leading complex client mandates across Crisis Communications, Reputation Management, Digital Reputation, Litigation Support and Strategic Communications. Acting as the strategic lead for assigned engagements, the Practice Lead will work closely with clients, Originating Leads and specialist teams to develop solutions, drive execution and deliver outcomes in high-stakes, business-critical situations.

The role demands sound judgement, structured thinking and the ability to remain composed under pressure while managing multiple stakeholders and rapidly evolving situations.

Key Responsibilities

• Lead end-to-end client mandates across crisis communications, reputation management, digital reputation, litigation support and strategic communications.
• Serve as the strategic advisor to clients during business-critical and reputation-sensitive situations.
• Develop integrated communication and stakeholder engagement strategies aligned to business objectives.
• Build trusted relationships with CXOs, Corporate Affairs, Legal, Public Policy and other senior stakeholders.

Drive Integrated Delivery

• Lead multidisciplinary teams across digital intelligence, analytics, research, content and communications to deliver integrated client solutions.
• Provide strategic direction across workstreams, ensuring speed, quality and consistency of execution.
• Review outputs, challenge assumptions and ensure recommendations are practical, accurate and aligned to client objectives.
• Coordinate seamlessly with Originating Leads and specialist teams to deliver high-impact outcomes.

Business Development & Practice Growth

• Partner with Originating Leads to develop client solutions and support new business opportunities.
• Contribute to pitches, proposals and strategic discussions with prospective clients.
• Identify opportunities to deepen existing client relationships and expand the firm's advisory footprint.
• Contribute to the development of new frameworks, service offerings and thought leadership aligned to evolving client needs.

Strategic Problem Solving

• Assess evolving situations, identify emerging risks and recommend timely interventions.
• Bring together insights from research, analytics, digital intelligence and stakeholder mapping to develop integrated response strategies.
• Provide clear direction during rapidly evolving situations while balancing business, legal, regulatory and reputational considerations.