IT Support Technician

What role you will play in team: Provide first-line technical support to employees, resolving hardware and software issues. Collaborate with other IT team members to maintain a stable IT infrastructure.

What you will do: Set up and maintain employee computer systems, troubleshoot network issues, provide technical guidance to users, and resolve IT related problems.

Key responsibility:

• Provide first-line technical support to employees, resolving hardware and software issues.
• Set up and maintain employee computer systems.
• Troubleshoot network issues.
• Provide technical guidance and training to employees.
• Maintain accurate records of IT support requests and resolutions.
• Assist in maintaining a stable IT infrastructure.

Required Qualification and Skills:

• Bachelor's degree in computer science or related field or equivalent experience.
• 0-1 years of experience in IT support.
• Strong troubleshooting and problem-solving skills.
• Knowledge of common operating systems and software applications.
• Excellent communication skills.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional development.
• Paid time off and holidays.
• Employee discounts on Apple products and services.
• On-site training and development programs.

A Day in the Life: Responding to employee IT support requests, troubleshooting computer and network problems, providing technical assistance, and documenting solutions.