AR TEam Leader / AR Trainer - Hyderabad / Vizag

Roles and Responsibilities :

• Lead a team of AR callers to achieve daily targets and improve overall performance.
• Develop and implement effective training programs for new hires and existing staff to enhance their skills in accounts receivable calling.
• Monitor and analyze key performance indicators (KPIs) to identify areas of improvement and optimize processes.
• Collaborate with other departments to resolve complex billing issues and ensure timely resolution.

Job Requirements :

• 6-12 years of experience in medical services/hospital industry, preferably in an RCM role.
• Strong knowledge of accounts receivable calling, including denial management, payment posting, and follow-up techniques.
• Excellent communication, leadership, and problem-solving skills with ability to work effectively in a fast-paced environment.
• Proficiency in using augmented reality tools or similar technology for training purposes.