Sales Executive

Key Responsibilities:

1. Sales and Target Management:
• Own the sales target for the floor.
• Ensure that sales and support staff are performing their duties according to SOP.
• Lead the sales and support team to achieve floor targets.
2. Customer and Architect Interaction:
• Ensure that architects and customers are attended to and acknowledged promptly.
• Ensure that leads are captured and quotations are provided to customers in a timely manner.
• Follow up on leads and ensure quotations are discussed and closed.
• Ensure indents are placed accurately and on time.
• Update customers in advance if there are any issues with delivery.
3. Complaint Handling and Resolution:
• Minimize customer complaints by ensuring proactive communication and efficient service.
• Handle and resolve customer complaints effectively.
4. Reporting and Administration:
• Provide daily required reports to reporting managers and directors.
• Act as the single point of contact for the Tiles and Hey Concrete business segment.
• Prepare and manage department plans, shift schedules, and budgets.

• Sales Executive: Ensure leads are captured, quotations are provided, and sales are closed.
• Sales Support Staff: Support day-to-day operations and customer interactions.
• Coordinator: Assist with scheduling and administrative tasks.