Assistant General Manager/Senior Manager - HR Business Partner - GCC Vertical

Position : AGM / Senior Manager HR Business Partner (HRBP)

Location : Airoli, Navi Mumbai

Reporting To : VP Human Resources

Team Size : 1 Direct Report

Role Overview :

We are seeking a highly driven, dynamic, and business-oriented HR leader to partner with our Shared Services Centre (SSC) leadership team and drive strategic as well as operational HR initiatives. The incumbent will act as a trusted advisor to business leaders, enabling people strategy aligned with business objectives while fostering a high-performance culture. The role will be responsible for managing end-to-end HR for a workforce of approximately 180 employees within the SSC environment.

Key Responsibilities :

Strategic HR Business Partnering :

• Partner closely with business and functional leadership to understand organizational priorities and align HR strategies accordingly.
• Serve as a trusted advisor to senior leadership on people-related decisions, workforce planning, and organizational effectiveness.
• Drive key HR initiatives that enhance business productivity, employee engagement, and culture.

Employee Lifecycle Management :

• Manage end-to-end employee lifecycle processes including onboarding, confirmations, internal movements, promotions, and separations.
• Ensure seamless HR operations and policy governance across the SSC.

Performance Management :

• Lead performance management processes including goal setting, mid-year reviews, annual appraisals, and performance calibration.
• Coach managers on performance conversations, feedback mechanisms, and capability development.
• Drive a performance-oriented and meritocratic culture.

Employee Engagement & Culture Building :

• Design and implement engagement initiatives to enhance employee morale, retention, and workplace experience.
• Build a strong, collaborative, and inclusive organizational culture.
• Drive employee listening mechanisms and action planning.

Talent Management & Development :

• Identify critical talent and build development plans to strengthen leadership pipelines.
• Partner with Learning & Development teams to address capability gaps.
• Support career progression and internal mobility initiatives.

Employee Relations & Grievance Management :

• Handle employee grievances, conflict resolution, and sensitive people issues with confidentiality and fairness.
• Provide timely interventions in complex employee matters.
• Ensure a positive employee relations climate.

Attrition & Retention Management :

• Monitor attrition trends and identify root causes through analytics and employee feedback.
• Design retention strategies for critical talent and high-performing employees.
• Drive initiatives to improve employee stickiness and engagement.

HR Analytics & Governance :

• Track and analyze key HR metrics including attrition, hiring, engagement, productivity, and performance indicators.
• Provide actionable insights to leadership for data-driven decision-making.
• Ensure compliance with HR policies, governance frameworks, and organizational standards.

Special Projects :

• Lead and support strategic and sensitive HR transformation projects.
• Drive change management initiatives related to organization design, culture, and business transformation.

Candidate Profile :

• MBA / PGDM in Human Resources from a reputed institute.
• Approximately 15+ years of progressive HR experience with strong HR Business Partnering exposure.
• Experience managing HR for Shared Services Centers / GCC / Corporate functions / large business units preferred; open to candidates from diverse industries.
• Strong exposure across all HR facets including talent management, employee engagement, performance management, HR operations, and employee relations.
• Proven ability to influence senior stakeholders and manage complex organizational dynamics.
• Excellent communication, interpersonal, and stakeholder management skills.
• High energy, proactive, resilient, and execution-focused.
• Strong analytical and problem-solving mindset.