Customer Success Engineer (India) - Remote

• Job Title: Customer Success Engineer (India) - Remote
• Location: Remote
• Type of Contract: Contract / Freelance
• Compensation: $25,000 - $35,000 USD per year

Role Overview

Our Talent Success team is hiring! We are a leading AI research and talent platform, and our team is responsible for ensuring everyone using our platform has a delightful experience end-to-endfrom applying to job listings and taking our AI-led interviews, to accepting offers and getting paid for their hard work.

With thousands of users joining the platform each week, you will be responsible for giving them a speedy, delightful, and highly technical support experience. Because your conversations will often be the first interaction someone has with our platform, maintaining an enthusiastic, upbeat tone while writing at a native English-level proficiency is crucial. We use a lighthearted and informal tone in our support communication, while remaining highly professional and precise in our technical replies.

Key Responsibilities

• Investigate user-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction from model edge cases and system defects.
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
• Triage with sound judgmentescalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
• Work directly with our engineering team to surface systemic patterns and product risks to leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
• Communicate with precision, professionalism, and empathy at all times.

Qualifications & Requirements

• Technical Troubleshooting: Strong ability to debug modern web applications. You likely have a Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution, OR prior experience at a high-growth technology startup.

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• Engineering Background: Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 25 years of experience supporting customers on complex web applications.
• AI Fluency: Highly comfortable with AI systems. You have played with LLMs, agents, or generative models.
• AI Debugging: Experience exploring the behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents), with the ability to understand model outputs, failure modes, hallucinations, and feedback loops.
• Bonus Skills: Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a massive plus.

About Us & Equal Opportunity

We operate at the intersection of global labor markets and advanced AI research. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development. You will work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request..

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