Software Support Analyst

Attributes of a Successful Candidate:

• 1-3 years experience in a technical support function
• SaaS environment and experience is highly preferred
• Confident working in the Pacific Time Zone is highly preferred
• Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)
• Bachelor&aposs degree or commensurate combination of education and experience
• Ability to analyze and troubleshoot in order to resolve problems quickly and cost-effectively
• Ability to communicate clearly with team members and clients
• Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
• Collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively
• High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
• Self-starter with solid organizational and planning skills
• Proficiency in Excel fundamentals is a plus
• Accounting & Audit knowledge is a plus
• Open-minded and willing to learn