Account Manager - Ecommerce Backend Specialist

Hiring: Account Manager | Retail & Ecommerce Operations

• Location: Andheri, Mumbai (Work from Office)
• Shift: 12:00 PM 9:00 PM
• Working Days: 6 Days (Alternate Saturday Working)
• Experience Required: 812 Years (Maximum 14 Years Strictly)

About the Role We are seeking a seasoned Operations Manager Retail & Ecommerce Operations with strong expertise in marketplace operations, backend retail management, and US client communication. This role requires a strategic operations leader who can manage high-volume ecommerce accounts, supervise large teams, optimize processes, and drive operational excellence across retail platforms. The ideal candidate should have hands-on experience in catalog management, inventory optimization, pricing strategy, reporting, and client account management within ecommerce ecosystems.

• Key Responsibilities Account & Client Management
• ? Act as primary point of contact for US-based retail clients
• ? Gather requirements, manage escalations, and ensure SLA adherence
• ? Deliver regular performance updates, MIS reports, and operational insights
• ? Build long-term client relationships with high satisfaction standards
• Team Leadership & Project Management
• ? Lead and manage a team of 20+ members
• ? Drive productivity, performance metrics, and quality benchmarks
• ? Assign tasks, monitor KPIs, and ensure timely project execution
• ? Mentor team leads and support cross-functional collaboration
• Ecommerce & Retail Backend Operations
• ? Oversee cataloguing, SKU creation, item listings, and product content optimization
• ? Manage inventory planning, stock forecasting, and replenishment cycles
• ? Implement pricing strategies aligned with margin and market trends
• ? Ensure marketplace compliance across platforms such as Shopify, Lightspeed, Amazon, or similar ecommerce systems
• ? Handle order management, fulfillment coordination, and performance tracking
• Process Excellence & Automation
• ? Identify process gaps and implement SOPs and automation workflows
• ? Optimize operational efficiency, reduce errors, and improve turnaround time
• ? Drive continuous improvement initiatives
• Reporting & Analytics
• ? Prepare detailed MIS, dashboards, and performance analysis reports
• ? Use advanced Excel for data analysis (Pivot Tables, Lookup formulas, Data Modeling)
• ? Monitor SLAs, conversion metrics, and operational KPIs Mandatory
• Requirements
• ? 812 years of total experience (Strictly not more than 14 years)
• ? Strong experience in Retail & Ecommerce backend operations
• ? Proven US client communication experience
• ? Experience managing a team of 20+ members
• ? Advanced proficiency in Microsoft Excel & MS Office
• ? Strong analytical, problem-solving, and leadership skills
• Preferred Qualifications
• ? Graduate / Postgraduate (Any Stream)
• ? MBA in Operations / Business Management preferred
• ? Experience in marketplace operations (Amazon, Shopify, Lightspeed, etc.)
• ? Strong understanding of inventory optimization & category growth
• ? High attention to detail with customer-focused mindset
• Important Notes
• ? Candidates serving notice period may apply Bench candidates will NOT be considered Profiles exceeding 14 years of experience will not be shortlisted