CRM

• Maintain strong and professional relationships with existing and new clients.
• Act as the primary point of contact for client queries, concerns, and service-related coordination.
• Coordinate with Sales, Project, Installation, Service, and Technical teamsto ensure timely resolution of client requirements.
• Regularly follow up with clients regarding project progress, installation status, inspections, and handover schedules.
• Visit project sites to coordinate with clients and ensure smooth communication between the client and company teams.
• Coordinate and support lift/elevator handover activities, including documentation and customer communication.
• Understand customer concerns and coordinate with relevant departments for timely resolution.
• Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions.
• Conduct regular follow-ups after handover to ensure customer satisfaction.
• Prepare customer reports and provide updates to management.
• Handle escalations professionally and ensure proper closure.
• Maintain good communication with builders, contractors, architects, homeowners, and other stakeholders.
• Support the company in improving customer satisfaction and long-term client relationships.

Other Details:

• Work Time - 09:00 am -06:00 pm
• Workdays - Monday Saturday
• Location – Chennai