Head Of Customer Service

Job description / Role

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender

Not Specified

Arabic Fluency
Not Specified

Job Function
Customer Service

Company Industry
Property & Real Estate

We are seeking an experienced Head of Customer Service to lead and elevate the client experience across our real estate brokerage operations in Dubai. The ideal candidate is a strong leader with deep knowledge of the Dubai real estate market, a passion for customer excellence, and the ability to build scalable service processes that support business growth.

Key Responsibilities

• Lead and manage the customer service function across sales, leasing, and after-sales operations.
• Develop and implement customer service strategies, KPIs, and service standards.

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  Ensure a seamless and premium client experience at all touchpoints.
• Handle and resolve escalated client issues and complex cases professionally.
• Collaborate closely with brokers, sales managers, developers, and operations teams.
• Oversee CRM usage, client communications, documentation, and follow-ups.
• Monitor customer satisfaction, reviews, and feedback, driving continuous improvement.
• Ensure full compliance with RERA, DLD, and UAE real estate regulations.
• Train and mentor the customer service team and support brokers with client service best practices.

Requirements

• Proven experience in Dubai real estate brokerage or in developer roles.
• Strong understanding of RERA/DLD regulations and transaction processes.
• Excellent leadership, communication, and problem-solving skills.

Benefits

• Competitive salary package.
• Opportunity to lead a key function in a growing real estate brokerage.
• Professional and dynamic working environment.
• Career growth and leadership exposure in the Dubai real estate market.