Retail Banking Officer - Auto Loan

The RBS Auto Loans Unit is the sales channels under Retail banking, catering to the auto loans requirements of existing Emirates NBD & new to bank customers in UAE. The unit’s core responsibility is to increase the market share of Auto Loan Business and function in line with the Group’s overall business strategy.

The DSF Auto Loan Unit is responsible to manage auto dealerships in UAE and generating maximum share of business for the bank. It’s also handled Fleet business, referral business from Call center, Personal banking, Priority Banking, and Private banking units. It also accountable for fulfilling the loan requirements of Emirates NBD branch business & staff credit Unit.

The unit will also focus on cross selling of other retail banking products such as Credit Cards, Motor Insurance, accounts, etc. to increase the profitability of the unit and the overall revenue for Retail Bank.

• To increase sales acquisition of Auto Loan in retail banking.
• Unique contribution of job holder is to achieve given targets and provide new and existing customers high standards of customer service.
• Provide professional and expert advice on products & services to customers and business leads to other units to ensure that business opportunities are realized.
• To proactively contact customers in portfolio in order to capture higher share of wallet by cross-selling products and marketing new products and services.

Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded.