Developer Experience Lead

As a Tapster you will:
• Organise the Developer Experience team to ensure all Merchant and Partner requirements are met for new integrations and live issues
• Identify and optimise processes for the team to increase efficiency
• Lead on the organisation of training for the team across technical, communication, project management and project organisation
• Lead on technical documentation for new products for external viewing by merchants and partners
• Attend technical inquiries from customers on Live Chat, Email & Telephone
• Troubleshoot technical issues via online meeting
• Analyse requirements of merchants and coordinate with their development team for product integration
• Provide gateway and feature functionality training as required to merchants and partners
• Provide technical product support and help resolve merchant account or gateway issues
• Coordinate between customer care, sales and technical team for product integrations
• Organise training sessions regarding developments in product
• Understanding the payment domain within the local, regional and global markets
• Scope projects, build business cases and assist with the integration of our products and other platforms
• Carry out other duties as assigned, based on the demand and growth of the role
What you will bring to the party:
• 4-6 years of role-specific experience and have begun to master your craft.
• Well-versed in PayTech
• Preferred degree, but real-world experience is also accepted
• Demonstrates a high level of client/merchant/stakeholder service
• Awareness of when to escalate issues or service concerns
• Resilient and flexible, learning from experience
• Leadership skills and ability to work without supervision
• Shares knowledge and expertise openly
• Hands-on approach and team leader qualities
• Ensures quality work and innovation focus
• Effective communication with team and clients in English, with a preference for Arabic language ability
Are you ready to shape the future of payments in MENA?