Delivery Manager

About Tarento

Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic values with Indian expertise to deliver innovative, scalable, and high-impact solutions.

Were proud to be recognized as a Great Place to Work, a testament to our inclusive culture, strong leadership, and commitment to employee well-being and growth. At Tarento, youll be part of a collaborative environment where ideas are valued, learning is continuous, and careers are built on passion and purpose.

Role Overview

We are looking for a Senior Delivery & Portfolio Leader to manage large, complex IT delivery portfolios, drive high-quality and profitable execution, and build strong client relationships. The role involves end-to-end ownership of delivery, people, financials, and customer satisfaction while enabling scalable processes and continuous improvement.

This position requires strong leadership, delivery governance, customer management, and pre-sales collaboration, with the ability to deliver 25%+ margins and build a high-performing, employee-first culture.

Key Responsibilities

Delivery & Portfolio Management

• Own and manage a portfolio of 5+ projects across multiple customers
• Deliver projects on time, within scope, budget, and quality
• Govern large and complex Fixed Price and Agile programs
• Establish scalable delivery processes for predictable outcomes
• Proactively identify and mitigate portfolio-level risks
• Ensure lean delivery, optimal role ratios, and high productivity

Customer & Stakeholder Management

• Build long-term relationships with key enterprise clients
• Drive CSAT, customer delight, and value-based engagements
• Act as the escalation point and proactively prevent issues
• Engage with senior stakeholders and CxO-level executives

Pre-Sales & Solutioning

• Partner with pre-sales teams on RFP/RFI responses
• Provide delivery feasibility, effort estimates, and risk inputs
• Support deal structuring, scope validation, and contract finalization
• Enable smooth transition from sales to delivery

Financial & Business Management

• Own revenue, margin, billing, and profitability
• Deliver predictable financial forecasts
• Improve margins using delivery and commercial levers
• Ensure timely and accurate client billing

People & Performance Management

• Lead and manage a 60+ member delivery unit
• Attract, retain, and groom high-performing talent
• Drive ESAT, motivation, and employee-first culture
• Mentor leaders, plan succession, and enable career growth
• Establish metrics-driven performance and meritocracy
• Review and recommend hikes and promotions

Operations & Capability Building

• Manage demand-supply, hiring effectiveness, and bench utilization
• Build delivery capabilities independent of individuals
• Drive continuous improvement, innovation, and scale
• Enhance service offerings and delivery maturity

Core Skills

Required Skills & Competencies

• Delivery Management & Program Governance
• Portfolio & Project Management
• Customer Relationship & Account Management
• Pre-Sales & Contract Management
• Financial & Margin Management
• Agile (Scrum, Kanban) & Hybrid Delivery Models
• People Leadership & Change Management

Behavioral & Leadership Attributes

• Strong ownership and accountability mindset
• Customer-first and value-driven approach
• Growth, change, and process-oriented mindset
• High integrity, openness to feedback, and team spirit
• Positive, solution-focused leadership style

Must-Have Qualifications

• 14–20 years of overall experience in IT Services
• 5+ years in Integration or similar delivery areas
• 3+ years managing multi-project portfolios
• Experience managing 60+ people delivery units
• Strong experience with Agile, Hybrid, and Fixed Price projects
• Excellent communication, decision-making, and problem-solving skills
• Good to Have
• PMP / PRINCE2 Certification
• Scrum Master Certification
• Experience with SAFe or Scaled Agile
• Domain exposure to BFSI (FinTech), Manufacturing, Retail, or EdTech
• Experience in AI adoption or AI-enabled delivery
• Strong negotiation and conflict management skills