Client Services- HR Ops

About the role

You will own HR delivery end to end for client accounts. Youll be the client’s first point of contact and their escalation owner. The role is about delivery and client management, not sales.

What you’ll do

• Run payroll and attendance accurately and on time, every cycle
• Manage the employee lifecycle for the account: onboarding, exits and employee documentation, including ER documentation
• Handle offer letter requests and offer governance, within compliance controls
• Prepare client invoicing, MIS and account reports
• Act as the client’s first point of contact and escalation owner, and track SLAs and tickets through to closure
• Push back on clients where needed on timelines, scope or incorrect requests, and keep the relationship intact
• Run high-volume account operations on enterprise HRIS and ticketing tools
• Work with internal payroll, finance and compliance teams to close client requirements

What we’re looking for

• 2–4 years in HR operations, ideally in a client-facing or shared-services setup
• Hands-on payroll and attendance processing, beyond query handling
• Experience handling client escalations yourself, through to closure
• Clear, confident spoken and written English, since you’ll deal with clients directly and daily
• Working knowledge of statutory compliance (PF, ESI, gratuity) and exit settlements
• Experience with an enterprise HRIS (Workday, SuccessFactors, ServiceNow, Ramco or similar)
• Strong Excel and reporting skills
• Graduate in any discipline. An MBA in HR is a plus
• Exposure to UAE or GCC payroll is a plus