Customer Service Representative

We are looking for a customer-focused Customer Service Representative to handle customer queries, provide timely support, resolve issues, and ensure a positive customer experience across multiple communication channels.

Key Responsibilities

• Handle customer inquiries through phone, email, chat, and face-to-face interactions.
• Provide accurate information regarding products, services, processes, and policies.
• Resolve customer complaints and escalate complex issues when required.
• Follow up on pending cases to ensure timely resolution and closure.
• Coordinate with internal teams to resolve customer requests efficiently.
• Maintain accurate customer records and update interactions in the CRM/system.
• Support customers with order, service, payment, documentation, or account-related queries.
• Maintain high standards of professionalism and customer service.
• Track customer feedback and highlight recurring issues or service gaps.
• Meet assigned service quality, response time, productivity, and customer satisfaction KPIs.

Requirements

• Minimum 1 year of experience in customer service, customer support, or a customer-facing role preferred.
• Strong verbal and written communication skills.
• Good problem-solving and complaint-handling ability.
• Comfortable handling customers across calls, email, and chat.
• Good computer literacy and familiarity with CRM/customer support systems.
• Strong attention to detail and follow-up skills.
• Ability to multitask and work in a fast-paced environment.
• UAE customer service experience is an advantage.

LinkedIn Skills

Customer Service, Customer Support, Customer Experience, Customer Relations, Complaint Resolution, Call Handling, Email Support, Chat Support, CRM, Customer Satisfaction, Escalation Management, Customer Engagement, Case Management, Problem Solving, Customer Retention, Service Recovery, Inbound Calls, Outbound Calls, Customer Queries, Stakeholder Coordination, Communication Skills, Multichannel Support, Service Quality.

Suggested Job Titles

• Customer Service Representative
• Customer Support Representative
• Customer Service Executive
• Customer Care Executive
• Customer Support Executive
• Customer Experience Executive
• Customer Relations Executive
• Contact Centre Representative
• Call Centre Agent
• Client Support Executive