Guest Service Officer

We are looking for a professional and customer-focused Guest Service Officer to provide a welcoming experience, assist guests with inquiries and requests, and ensure high standards of service throughout the guest journey.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle guest inquiries, requests, complaints, and service-related concerns.
• Provide accurate information about facilities, services, timings, promotions, and procedures.
• Coordinate with internal departments to ensure timely resolution of guest requests.
• Handle guest feedback and escalate complex issues when required.
• Support queue management, guest flow, and front-of-house operations.
• Maintain accurate guest records and update interactions in the relevant system/CRM.
• Assist with bookings, registrations, ticketing, appointments, or visitor-related processes where applicable.
• Ensure service standards, brand guidelines, and customer experience procedures are followed.
• Support VIP guests and special requests when required.
• Monitor guest satisfaction and highlight recurring service issues.
• Maintain a professional appearance and positive attitude at all times.
• Support daily operational reporting and incident/escalation documentation.

Requirements

• Minimum 1–2 years of experience in guest services, customer service, hospitality, tourism, leisure, or a customer-facing role preferred.
• Strong verbal and written communication skills.
• Excellent customer-handling and interpersonal skills.
• Good complaint-resolution and problem-solving ability.
• Presentable, professional, and service-oriented.
• Comfortable working in a fast-paced, customer-facing environment.
• Basic computer literacy and familiarity with CRM/customer service systems preferred.
• Flexible to work shifts, weekends, and public holidays.
• UAE/GCC customer service or hospitality experience is an advantage.

LinkedIn Skills

Guest Services, Guest Relations, Customer Service, Customer Experience, Hospitality, Front Office, Customer Support, Complaint Resolution, Guest Experience, Customer Engagement, Visitor Management, Front of House, Customer Satisfaction, Escalation Management, Service Recovery, CRM, Communication Skills, Problem Solving, Guest Handling, Hospitality Operations, Tourism, Leisure Operations, VIP Guest Services, Customer Relations.

Suggested Job Titles

• Guest Service Officer
• Guest Relations Officer
• Guest Service Executive
• Guest Experience Executive
• Customer Happiness Executive
• Guest Relations Executive
• Front Office Executive
• Customer Service Executive
• Visitor Experience Officer
• Guest Experience Officer