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Job Description
What the role involves:
- Leading multi-city collection operations with full ownership of performance
- Driving TAT adherence, quality standards, and customer satisfaction
- Managing and mentoring city managers, phlebotomists, and field teams
- Optimizing cost per order, manpower utilization, and route efficiency
- Ensuring compliance, audit readiness, and asset governance
- Partnering with cross-functional teams to drive automation and process improvements
Key focus areas:
- Operational excellence
- Team leadership
- Cost control
- CSAT
- Compliance
- Growth initiatives
Skills
BPO OperationsOperationsCustomer SatisfactionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
26 Oct 26, 02:37 PM IST
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