CSM

Company Description TATA AIG General Insurance Company Limited is a joint venture between the TATA Group and American International Group (AIG), combining global expertise with strong local values in the insurance sector. The company has been recognized as one of Indias Top 100 Best Companies to Work For and among the Top 25 Best Workplaces in BFSI in 2024, highlighting its focus on employee experience and workplace culture. Guided by core values of empathy, people, and a customer-first mindset, TATA AIG is dedicated to building trust and long-term relationships with customers, employees, and partners. The organization emphasizes innovation and industry-leading standards while fostering a supportive environment symbolized by #WithYouAlways and #WithYouLikeFamily. Candidates joining TATA AIG become part of a team committed to redefining the future of insurance and building lasting impact, one relationship at a time.

Role Description The Customer Success Manager (CSM) role at TATA AIG General Insurance Company Limited is a full-time, on-site position based in Tiruchirappalli. The CSM is responsible for managing and nurturing customer relationships, ensuring policyholders receive timely support, guidance, and a seamless service experience across the policy lifecycle. Day-to-day tasks include onboarding new customers, explaining product features and coverage, handling queries and escalations, coordinating with internal teams for claims and policy servicing, and monitoring customer satisfaction and retention metrics. The role also involves identifying opportunities to deepen customer engagement, recommending suitable insurance solutions, and sharing customer feedback to improve processes and offerings. The CSM collaborates closely with sales, operations, and claims teams to deliver consistent, customer-first outcomes in line with TATA AIGs service standards.

Qualifications

• Strong customer relationship management, client servicing, and stakeholder coordination skills, with the ability to handle queries and escalations professionally.
• Solid communication skills, including clear verbal and written communication, active listening, and the ability to explain complex insurance concepts in simple terms.
• Basic understanding of general insurance products, policy documentation, and claims processes, or willingness to learn and upskill quickly in the insurance domain.
• Proficiency in using CRM tools, MS Office (Excel, Word, PowerPoint), and other digital platforms to track customer interactions and maintain accurate records.
• Strong problem-solving, analytical thinking, and attention to detail to resolve customer issues, identify process gaps, and support continuous improvement.
• Ability to work on-site in Tiruchirappalli, collaborate with cross-functional teams, and manage multiple priorities in a fast-paced environment.
• Bachelors degree in business, commerce, finance, or a related field preferred; prior experience in insurance, BFSI, or customer