Deputy Manager - Catalogue

Job Summary

We are seeking an experienced Operations Manager - Catalogue to manage end-to-end operations for our e-commerce platforms catalogue. The successful candidate will be responsible for overseeing third-party agencies, ensuring timely reporting of new listings, and maintaining high-quality product data. This role requires strong leadership, strategic thinking, and excellent communication skills.

Key Responsibilities:

• Agency Management: Oversee end-to-end operations with third-party agencies, ensuring high-quality deliverables and timely reporting.
• Catalogue Operations: Manage new listings, ticket tool, and catalogue LOVs (Lists of Values) creation and approval processes.
• Brand Management: Develop and maintain strong relationships with Green Channel brands, ensuring strategic launches and promotions.
• Internal Team Coordination: Collaborate with internal teams, including planning, ticket assignment, and invoicing records.
• Team Management: Lead, train, and develop a team of catalogue operations professionals, ensuring high performance and productivity.
• Escalation Resolution: Resolve escalations and customer complaints arising from catalogue issues, conducting RCAs (Root Cause Analyses) to identify and address underlying problems.
• Strategic Planning: Develop and implement strategic plans to drive catalogue growth, quality, and efficiency.
• Monthly business review reporting for senior management

• Experience: 5-6 years of experience in e-commerce operations, catalogue management, or a similar role.
• Leadership: Proven leadership skills, with experience managing teams and agencies.
• Communication: Excellent communication, interpersonal, and stakeholder management skills.
• Strategic Thinking: Ability to think strategically and drive business growth.
• Analytical Skills: Strong analytical and problem-solving skills, with attention to detail.
• Customer Focus: Customer-centric approach, with ability to resolve escalations and complaints effectively.