Senior Officer - Category Management

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.

At CLiQ:

• We obsess over customer delight.
• We are out there to find an alternate way of doing e-commerce.
• We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.
• We believe in Uncomfortable Transparency.
• We will always be respectful, empathetic, and caring about the well-being of our teams.
• we encourage experiments and creativity in Technology.
• We develop and use technology to enhance day-to-day life and have a positive impact on customers.
• We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all”

• Role & Responsibilities :
• Business Development- Seller/Brand Onboarding, Selection/Assortment Improvement.
• Relationship Management- Maintain terms with Key internal Stakeholders, Brands & Sellers.
• Analysing sales figures and forecasting future sales & demand. (Daily/ Weekly) & Managing Marketplace monthly Sales Plan.
• Category Understanding- 360-degree view and understanding of the category.
• Customer NPS- Manage Customer NPS by delivering high-quality products and experiences.
• Monitoring, and improving operational Matrix-like O2S, EDD and perfect order and seller performance.
• Analyse Event and Non-Event Sales Data, Forecast and Plan, for Future Demand.
• Close BAU and event pricing and support for DOD and other weekly sales properties.
• Negotiation with Vendors for Key tie-ups and additional support for Inventory Business.
• Maintain an optimum level of inventory from the sellers at multiple locations. Follow up with sellers to ensure healthy inventory fill ratio.
• Manage and meet top-line targets for the assigned accounts.
• Coordinate with Promotion Ops, Finance, Operations, Logistics Stakeholders.
• Skillset Required:
• 1-3 years of experience in E-commerce Business Roles.
• Strong at data-driven decision-making.
• Strong Follow up skills with internal and external stakeholders
• Strong experience of task management and handling competing priorities.
• Software Skill Required:
• MS office (MS Excel, PowerPoint) – Very good / Strong
• Basic Understanding of ERP/Seller portal
• Jira / Fresh Service (Any ticket raising Portal experience)