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Job Description
Role Summary
The Resident Engineer will provide onsite L2 (Day 2) operational support for SD-WAN services built on Versa Networks and Fortinet platforms.
The role ensures high availability, proactive monitoring, incident resolution, and SLA compliance while acting as the coordination point between client and centralized Service Operations Center.
Key Responsibilities
- Provide L2 troubleshooting for Versa Fortinet SD-WAN (overlay/underlay, routing, policy issues).
- Monitor link health (MPLS, Internet), latency, jitter, and packet loss.
- Troubleshoot BGP, OSPF, static routing, VPN tunnels, and SD-WAN path selection issues.
- Ensure SLA MTTR compliance through timely incident handling.
- Coordinate with ISPs and OEM TAC for escalations.
- Maintain configurations, documentation, and service reports.
Required Skills
- Hands-on experience with Versa SD-WAN and Fortinet SD-WAN solutions.
- Strong understanding of WAN technologies and routing protocols.
- Good client-facing communication skills.
Certifications (Preferred)
Versa Certified SD-WAN Professional (VNX100, 300, 325)
Fortinet Certified NSE 4/5/7
Skills
OperationsHigh AvailabilityVersa NetworksVpnComplianceSlaTroubleshootingCommunication SkillsService OperationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Tata Communications, a global leader in digital infrastructure, offers diverse career opportunities through Tata Communications Careers. With a vast network spanning across 200 countries and territories, Tata Communications delivers innovative solutions in connectivity, cloud, security, and collaboration services. Tata Communications Careers attract individuals seeking dynamic roles in technology, sales, marketing, and operations. As part of Tata Communications' pioneering team, professionals engage in cutting-edge projects, driving digital transformation worldwide. Emphasizing a culture of innovation and inclusivity, Tata Communications fosters talent through training, mentorship, and growth opportunities. Join Tata Communications Careers for a fulfilling journey in shaping the future of communication technology.
Important dates & deadlines?
Application Deadline
25 Apr 26, 05:09 PM IST
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