Assistant Manager - Network Operations & Support

Roles & Responsibilities

• Monitor and support Cisco Viptela and Versa SD-WAN infrastructure across DC, DR, and branch locations.
• Perform L2 troubleshooting for SD-WAN, LAN, WAN, MPLS, Internet, and connectivity issues.
• Troubleshoot basic vManage, vSmart, vBond, cEdge, OMP, TLOC, BFD, and IPsec issues.
• Configure and troubleshoot BGP, OSPF, VLAN, STP/RSTP/PVST, EtherChannel, and basic switching.
• Perform interface, routing, packet-loss, latency, and connectivity troubleshooting using Ping, Traceroute, Wireshark, etc.
• Execute approved SD-WAN templates, configuration changes, backups, and standard maintenance activities.
• Assist with DR/failover testing, IOS upgrades, device replacement, and network migrations.
• Coordinate with ISP/OEM vendors for link failures and hardware/software issues.
• Handle incidents and service requests within defined SLA, including P1/Major Incident support.
• Escalate complex issues to L3/OEM with complete troubleshooting details and logs.
• Maintain network documentation, incident updates, RCA inputs, and operational reports.
• Support network vulnerability remediation and follow change/incident management processes.

Technical Skills

• Cisco Viptela SD-WAN & Versa SD-WAN
• BGP, OSPF, Static Routing
• VLAN, STP/RSTP/PVST, EtherChannel
• TCP/IP, DNS, DHCP, NAT, ACL
• Cisco ISR/ASR/Catalyst
• Wireshark, Ping, Traceroute
• Basic DR/BCP and network security knowledge