Customer Service Executive

Role Name

Inbound/outbound calling Associate (Voice)

Preferred Experience Range

1-3 years (preferably insurance background with Voice)

Location

Pune (TCS Office Commerzone)

Shift Timings

9:00 am to 7:00 pm

Grades

BPO1

Requirement:

• Experience of dealing with domestic customers preferred.
• Good Knowledge of MS Office.
• Excellent Communication Skills English, Hindi is a must. Knowing any additional regional language preferred (Spoken & Written).
• This will be 6 days working process, from 9 AM to 10PM.
• Since this process will be operational 7 days, there will be rotational shifts and weekly offs.
• This is 100% voice process.
• Requirement of BPO1 candidates with customer service, voice experience.
• Project location Pune & Kolkata

Responsibilities:

• Inbound/Outbound voice calls, emails, chat etc assist customer with all queries and provide end to end solution for Life insurance policies purchased.
• Resolve customer complaints
• Provide product and service information to customer.

Additional Details:

• Work location: Pune
• 6 days working, rotational shifts and WO
• Immediate joiner
• No transportation will be provided.