It Support Engineer

Title of the position - IT Support Engineer

Location - TEPS Hosur

About The Business

Tata Electronics Pvt. Ltd. is a prominent global player in the electronics manufacturing industry, with fast-emerging capabilities in Electronics Manufacturing Services, Semiconductor Assembly & Test, Semiconductor Foundry, and Design Services. Established in 2020 as a greenfield venture of the Tata Group, the company aims to serve global customers through integrated offerings across a trusted electronics and semiconductor value chain. With a rapidly growing workforce, the company currently employs over 65,000 people and has significant operations in Gujarat, Assam, Tamil Nadu, and Karnataka, India. Tata Electronics is committed to creating a socioeconomic footprint by employing many women in its workforce and actively supporting local communities through initiatives in environment, education, healthcare, sports and livelihood.

Responsibilities

IT Support Engineer Responsibilities:

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• 
  Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• responding to technical support calls from end users of computers and software applications
• Setting up and installing new computers, networks and software
• Setting up user accounts and profiles on the network
• Installing updates, known as patches, to software applications
• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
• Diagnosing and fixing network problems and hardware or software faults
• Maintaining inventories of hardware and software
• Keeping a record of issues and faults along with solutions, for future reference.

Essential Attributes

• Knowledge of computer hardware and networking systems.
• Good time management and interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Good written and verbal communication skills.
• Ability to think critically.
• Willing to work in production environment with rotational shifts and six days a week.

Qualifications

Bachelors degree or equivalent

Desired Experience Level

3 5 years