Branch Operations Manager

Role Description: Branch Operations Managers

Title: Branch Operations Managers

Level: E1

Reports to: Zonal Operations Manager

Section: Branch Operations

Department: Operations

Job Purpose: Management of Branch Operations processes & activities, Ownership of Branch Compliance to statutory, local governance, regulatory requirements, Execute activities as per Branch Champion Role/guidelines issued

Key Accountabilities:

• ؠBranch Administrative Support
• Management & supervision of Branch Operations Executives and ensure performance delivery w r t Branch Operations Process
• Training of Branch Operations Executives
• Execute all administrative work of branches includinginfrastructure, petty cash managements, CDM maintenance etc
• Ownership of Branch Compliance to statutory, local governance and regulatory requirements
• ؠDealing with Bank Dealers
• Ensure all necessary Follow-ups are done with banksand dealers to close all open items related to loan application
• ؠLoan Application Processing
• Carry out all procedural work related to loan application processing across all stages (Pre-sanction, Post-sanction and post disbursement) for both LOS and Non-LOS cases
• ؠCustomer query resolution
• Address and appropriately redirect all queries that come from customers in the branch
• Escalation handling & management

Qualification: Graduate from recognized university (Any specialization)/MBA from recognized university (Preferred)

Experience: Minimum 2-4 years of experience in NBFC or Banking Industry

Skills & Competencies

Functional Competencies

• Communication Skill
• Escalation Management
• Process & System Knowledge
• Analytical Thinking
• Attention to Detail
• Ownership & Accountability

Behavioral Competencies

Execution Excellence

Customer Centricity

Hiring Parameters:

• 1)MBA Preferred
• 2)Should have basic understanding w r t vehicle loan operations
• 3)Should have experience in NBFC/Banking Industry