Customer Care Executive

You will be tasked with managing streamlined email and social media communications for promotions, updates, and other relevant information. Resolving customer issues effectively and promptly, as well as addressing concerns and complaints in a timely manner, are crucial aspects of this role. Informing customers about upcoming promotions or deals and establishing positive relationships with clients and customers are key responsibilities.

Additionally, you will be expected to compile reports based on customer satisfaction data to assist your team in enhancing their skills. Scheduling appointments based on customer availability, ensuring a pleasant and memorable customer experience, and maintaining a positive rapport with all individuals you interact with are essential parts of this position.

This is a full-time, permanent position with benefits including cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during the day, and there is a performance bonus offered. The preferred educational qualification is a Bachelor's degree, and a minimum of 2 years of experience in technical support, total work experience, and customer service is required. Proficiency in Hindi and English is preferred, and the work location is in person.

If you are interested in this opportunity, please reach out to the employer at +91 hidden_mobile for further discussion.,