Senior Operations Associate

Dear Candidate,

Looking to build something meaningful for Indias MSMEs? Join Tata nexarc, a digital-first B2B platform from the house of Tata, as our Sr. Associate Operations.

About the role:

Own the end-to-end order journey for steel and bitumen raw material orders, from order verification to delivery and proof of delivery. You will be the face of Tata nexarc Operations for customers.

Key Responsibilities:

• Manage the full supply chain lifecycle of assigned orders: order verification, documentation checks and seller dispatch coordination.
• Monitor deliveries, collect Proof of Delivery (POD), and ensure quality and compliance requirements are met.
• Track payments and customer credit limits as per SOPs and payment terms.
• Maintain OTIF (On-Time In-Full) delivery performance of 85% or higher, and escalate exceptions early.
• Validate documents: customer and seller POs, proforma and tax invoices, e-way bills, Mill Test Certificates (MTC) and delivery proofs.
• Coordinate with transporters, fleet owners and drivers, and visit seller locations and transporter hubs when needed.

Desired Candidate Profile:

• Graduate or postgraduate in Supply Chain, Operations, Logistics or Engineering.
• 2–6 years in operations, supply chain, logistics or customer operations; steel experience preferred, bitumen or commodity exposure a plus.
• Working knowledge of ERP, CRM and AI-enabled productivity tools.
• Strong English and Hindi communication, stakeholder management, attention to detail and a bias for action.

Why Join Us:

Join a start-up from the house of Tata. Build the India Stack with a nation-first vision of uplifting SMEs, in a fast-paced culture built on Integrity, Pioneering, Unity, Responsibility and Excellence. You get high autonomy through agile cross-functional teams, and you will work on SME-focused products. Benefits include a hybrid work model, need-based health, wellness and childcare leaves, Tata group employee benefits, and medical, term life and personal accident insurance.

Skills: Order Management, Supply Chain, Logistics, OTIF, E-way Bill, MTC, Steel, Bitumen, ERP, Stakeholder Management .

If this sounds like you, apply now and be part of the Tata nexarc journey.