Technician Cum Support Executive

Job description Company: Traxsmart Industry: Vehicle Tracking & Surveillance Solutions Experience: 1-3 years preferred (Freshers with technical knowledge may apply) Job Summary: Traxsmart is seeking a motivated and technically skilled individual to join our team as a Technician cum Support Executive. The ideal candidate will be responsible for the installation, troubleshooting, and maintenance of vehicle tracking devices, as well as providing first-level technical support and customer assistance related to our products and services. Key Responsibilities:Technical (Field/Remote): Installed and configured AIS-140 compliant GPS tracking devices for various vehicle types. Diagnose and resolve hardware or software issues in the field or remotely. Ensure seamless connectivity and proper functioning of GPS systems post-installation. Conduct routine maintenance and service calls as required. Support & Coordination: Provide technical support to customers via call, email, or chat. Troubleshoot and resolve customer-reported issues with minimal delay. Coordinate with the operations and backend teams for device activation and data synchronization. Educate customers on product usage and basic troubleshooting steps. Documentation & Reporting: Maintain accurate records of installations, issues resolved, and customer interactions. Provide feedback to the development/support team for product improvements. Prepare daily/weekly service and support reports. Skills & Qualifications: Diploma/ITI/Graduate in Electronics, Telecommunication, or a related field. Basic understanding of GPS, GPRS, and vehicle electrical systems. Good communication skills in Hindi and English. Ability to work independently and manage multiple tasks. Willingness to travel for on-site support and installation. Preferred Qualities: Previous experience with GPS tracking systems or vehicle telematics. Experience in technical support/helpdesk roles. Familiarity with AIS140 standards and protocols. Why Join Traxsmart Work with cutting-edge vehicle tracking and fleet management technology. Be part of a growing company contributing to smart mobility and public safety. Opportunities for career growth, field exposure, and skill development. Job Types: Full-time, Permanent Pay: ?10,000.00 - ?15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Provident Fund Shift: Day shift Fixed shift Ability to commute/relocate: Prayagraj, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Experience: GPS: 1 year (Required) Work Location: In person Expected Start Date: 05/05/2025