Senior Manager / SME - Payments Operations

Location: Delhi — Saket

Work Model: 4 days WFO

Team: Money Movement | 24×7 Operations

Role: Payments SME + People Manager

Role Overview

This role will drive cross-border payments operations and transformation, with a focus on international payment flows, SWIFT, and local payment rails. The role involves overseeing and improving the end-to-end payments lifecycle, including payment initiation, processing, routing, investigations, tracking, reconciliation, and settlement.

What Youll Own:

1. Cross-Border Payments SME

• End-to-end operational knowledge of cross-border payments

• SWIFT messaging, payment flows, correspondent banking, local payment rails

• MT / ISO 20022 messaging

• SWIFT GPI / UETR tracking, traceability, exception handling

• Correspondent banks, nostro/vostro accounts, local clearing

• Payment investigations, recalls, amendments, returns, rejects, repair cases

• SME for Operations, Product, Engineering, Treasury, banking partners

2. 24×7 Money Movement Operations

• Lead 24×7 payment processing function

• Manage up to 10 direct reports across shifts

• Own SLAs, productivity, quality, risk metrics

• Maker-checker, control, escalation mechanisms

3. Automation & Transformation

• Own end-to-end automation agenda

• Partner with Product/Engineering on scalable automation

• Drive straight-through processing (STP)

4. SOPs, Controls & Operational Excellence

• Build SOPs for payment failures, recalls, amendments, investigations

• Align with SWIFT and global payments standards and regulatory changes

• Zero-error payments culture

Ideal Candidate:

• 8–15+ years in banking/payments operations

• Strong preference: Leading fintech or global banks

• SWIFT/ISO 20022, GPI/UETR, correspondent banking, nostro/vostro, local rails

• 24×7 ops management experience, 10+ team members

• Payments automation/transformation exposure